MobileIron Cloud Help

Admin > Install MDM Certificate

You must request and install an Apple MDM certificate to manage iOS devices. You also need to renew this certificate once a year. (The Apple account used for creating the certificate receives a notification from the Apple site when the expiration date approaches.) Use the MDM Certificate page to add or renew this certificate..

To acquire and install the MDM certificate

  1. Use the MDM Certificate page to download a certificate signing request (CSR) from your MobileIron Cloud tenant.

  2. Upload the CSR to Apple to create a new certificate.

On the Apple site, add a note indicating what the certificate is for. This note will help you when it is time to renew the certificate.

  1.  Save the resulting certificate.  

  1. Install the certificate for your MobileIron Cloud tenant.

To renew the MDM certificate

  1. Click Renew Certificate.
  2. Download a certificate signing request (CSR) from your MobileIron Cloud tenant.
  3. Upload the CSR to Apple to renew the corresponding certificate.

On the Apple site, make sure you are renewing the correct certificate. Uploading a different certificate to MobileIron Cloud will automatically retire all registered iOS devices.

  1. Install the certificate for your MobileIron Cloud tenant.

You will receive a warning if you attempt to upload the wrong certificate.

Can't see the Install MDM Certificate page?

Maybe you don't have permission. You need one of the following roles:

  • System Management

  • System Read Only